Send To function crashes TC

[farang]

Hi All

Can anybody assist with this problem?

I an using XP and when using TC if I select a file in the TC window and then right click on a file to select something from the menu, if I stop the cursor over the "Send To" function TC invariably freezes? I cannot get TC to respond even if I Ctrl/Alt/Del and ask XP to shut down TC which it tells me is not reponding? Any suggestions.

Thanks

Farang

[icfu]

1. Deactivate your virus scanner (the AV monitor) for testing.
2. Temporarily remove the newest links created in %profiledir%\SendTo folder and %windir%\SendTo when existing.
3. Open the desktop.ini in the above folder(s) and check the contents, post the content here when in doubt.

Icfu

[ghisler(Author)]

One user reported this too by e-mail some time ago. Here the problem wasn't caused by any send to item, but by a program in the context menu itself. Therefore the following steps may help you too:

1. Get the free tool ShellExView:
http://www.nirsoft.net/utils/shexview.html
2. Disable all context menu shell extensions one by one (you can hide/keep those belonging to Windows, they are usually OK).
3. Continue until Total Commander stops crashing

[farang]

[quote="ghisler(Author)"]One user reported this too by e-mail some time ago. Here the problem wasn't caused by any send to item, but by a program in the context menu itself. Therefore the following steps may help you too:

1. Get the free tool ShellExView:
http://www.nirsoft.net/utils/shexview.html
2. Disable all context menu shell extensions one by one (you can hide/keep those belonging to Windows, they are usually OK).
3. Continue until Total Commander stops crashing[/quote]

Many thanks for the reply to my question, I am still looking at the options you mention. I have tried disabling ALL non Microsoft additions in the context menu but the crash still occurs? As TC crashes as soon as I place the cursor over the Send To menu I have never been able to see exactly what items appear in the send to menu, though I am able to check with Windows Explorer. When TC crashes I also receive and error message saying that Windows Explorer has also crashed. I continue to look into ot and if a solution is found will post what it was, though at the moment it looks like I will just have to accept it for the time being.

[Hacker]

farang,

I have tried disabling ALL non Microsoft additions in the context menu but the crash still occurs?

Try icfu's suggestion then.

HTH
Roman

[Balderstrom]

SysInternals "FileMon" is very useful for troubleshooting as well, though the sheer volume of it's output can be overwhelming if you're not used to dealing with it.

But it should point out where the OS is headed when TC crashes/freezes.

[farang]

Many thanks to one and all who made suggestions how to resolve this problem. I have taken the easy way out and simply disabled the Send To menu which I never used anyway.

[icfu]

I don't think so.

Icfu

[simonz]

Today I had the same problem:
Hovering with the mouse over the "Send-To" context menu entry crashes TC ... and Windows (XP SP2)! I had to restart Windows.

At least it looked like that.

Please note:
I already "solved" the problem.
So the following description is mostly just for info.
The TC Forum helped me in finding the solution and so I'll document it here.


Some more tests brought this up:

Immediately after the Send To menu tries to pop up there is an error window stating something like
Application: C:\WINDOWS\explorer.exe (pid=328)
Exception: c0000005 (Access violation)
trying to send that info to Microsoft.

Clicking "Don't send" now gives another error window:
"Dr.Watson post mortem error..."
trying to send that info to Microsoft too.

Now the system hangs. No more Desktop icons etc.

Taskmanager is saying two times: "TC not responding".
Killing is not possible.

Starting a new Explorer.exe instance to bring Desktop back to life doesn't help.

Solution: Killing the drwatson.exe in taskmanager! Strange.


Now I tried the same with Explorer.exe instead of TC.
All works fine: SendTo is o.k. and usable.

And back to TC again: Crash.


Now I used ShellExView (http://www.nirsoft.net/utils/shexview.html), mentioned here in the forum, to check the shell extensions.

And found "Nokia Phone Browser" as the culprit.

I disabled it and TC works fine now. SendTo included.


The strange thing is:

If Nokias shell extension is faulty, why doesn't Explorer.exe's SendTo menu crashes? Only TC's?


simonz

[SanskritFritz]

If Nokias shell extension is faulty, why doesn't Explorer.exe's SendTo menu crashes? Only TC's?

It may be possible, that the extension relies on the fact, that it is running inside Explorer. It calls something Explorer specific, or looks for something and does not find it in TC.

[ghisler(Author)]

A user has reported by e-mail that installing the latest Nokia PC suite fixed the problem:

It is on http://www.nokia.com/pcs
This contains the newest PC Sync versions.

I hope that it will fix the problem also in your case!

[simonz]

Thanks for the tip.

I upgraded the Nokia suite from 6.5 to 6.8 and the problem seems to be gone!