x64 - TC freezes using right-button

Allan Grant · Post by *Allan Grant » 2011-09-22, 11:22 UTC

Problem
Whenever I click the right button, TC x64 freezes.

My solution:

As always, the problem is in ContextMenuHandler. With autoruns (Sysinternals) you can disable the item giving problems. This time was EPP (Microsoft Security Shell Extension) and once disabled, everything is ok.

Regards,

Post by *ghisler(Author) » 2011-09-22, 14:22 UTC

Where I can find this Microsoft Security Shell Extension? When I google for
EPP "Microsoft Security Shell Extension",
I can't find much more than this thread. Is it part of Windows? If yes, which Windows version?

Allan Grant · Post by *Allan Grant » 2011-09-23, 06:23 UTC

Hi,

I can confirm that problem is antivirus from Microsoft named Security Essentials for 64 bits. If you have installed that software, right button doesn't work on files, drives or folders.
A workaround is deactivate with autoruns (Sysinternals) the EPP value that is in ContextMenuHandlers (HKLM\Software\classes\*\shellex\ContextMenuHandlers). This workaround fixes right button on files and folders but not in drives.
The final solution is uninstall the product and everything goes well.

Regards

daniloz · Post by *daniloz » 2011-09-23, 06:53 UTC

Related to my post:

http://www.ghisler.ch/board/viewtopic.php?p=228017#228017

Post by *ghisler(Author) » 2011-09-23, 10:13 UTC

Strange, I'm using Security Essentials too on my 64-bit machine, so far no problems. Is it the one which adds "Scan with Microsoft Security Essentials"?

Allan Grant · Post by *Allan Grant » 2011-09-23, 14:46 UTC

Very strange... If you're using Security Essentials, I can't understand what's happenning. And yes, it's the one which adds "Scan with Micro........"

My machine is Windows 7 SP1 64 bits with updates till now. When I uninstall Security Esentials program (64 bits), everything goes fine, and when I install it, TC freezes with right button.

On other 64 bits machines, i don't have any problem because have another antivirus.

Regards,

Post by *ghisler(Author) » 2011-09-23, 20:38 UTC

Strange, I'm using Windows 7 64-bit too, although it's in German.

Could you try the same with beta 2, please?

Allan Grant · Post by *Allan Grant » 2011-09-26, 05:58 UTC

Hi,
I've tried with beta 2, and now, the right button works flawlessly on folders, files, drives or network drives with the Security Essentials installed.

Regards,

Post by *ghisler(Author) » 2011-09-27, 23:15 UTC

Great, then it was again the common problem with the Windows exception handling.