Total Commander crash while I delete the fils

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lanhh606@gmail.com
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Total Commander crash while I delete the fils

Post by *lanhh606@gmail.com »

OS: Win 7 64 bit
Total commander version: TC9.2 TC9.1
Error code:
Problem signature:
Problem Event Name: BEX64
Application Name: TOTALCMD64.EXE
Application Version: 9.2.2.1
Application Timestamp: 00000000
Fault Module Name: StackHash_701e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: ffffffffffffdeb8
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 701e
Additional Information 2: 701e651601d3ab66f3b173d8dfa73ce1
Additional Information 3: e57f
Additional Information 4: e57f1bb185f54ebb0c89b35a93c4b48d
Image: https://drive.google.com/open?id=1ULjkXGOFVx35Yh9Exjqm3efImasha_-h

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ghisler(Author)
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Re: Total Commander crash while I delete the fils

Post by *ghisler(Author) »

TC deletes to recycle bin via OLE2. It can crash due to some shell extensions or a damaged OLE2 subsystem.

Do you also get a crash when you just open the right click context menu (Shift+F10)?
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lanhh606@gmail.com
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Re: Total Commander crash while I delete the fils

Post by *lanhh606@gmail.com »

No, it won't crash if I just open the content menu. In fact, my current workaround is to click the right button of mouse and delete the files by clicking the delete from the content menu. It won't crash by doing that.

psmetana
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Re: Total Commander crash while I delete the fils

Post by *psmetana »

If I only press DELETE, TC drops.
If I select DELETE from the context menu, it is OK.
If I press SHIFT-DELETE, it's OK

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Re: Total Commander crash while I delete the fils

Post by *Hacker »

Search for "faulty shell extension".

Roman
Mal angenommen, du drückst Strg+F, wählst die FTP-Verbindung (mit gespeichertem Passwort), klickst aber nicht auf Verbinden, sondern fällst tot um.

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Re: Total Commander crash while I delete the fils

Post by *petermad »

2Hacker
Search for "faulty shell extension".
If it is a faulty Shell extension I wouldn't think "If I select DELETE from the context menu" would be OK.
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Re: Total Commander crash while I delete the fils

Post by *Hacker »

petermad,
Yes, it would seem like that, wouldn't it.

Roman
Mal angenommen, du drückst Strg+F, wählst die FTP-Verbindung (mit gespeichertem Passwort), klickst aber nicht auf Verbinden, sondern fällst tot um.

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Re: Total Commander crash while I delete the fils

Post by *Dalai »

There are several different kinds of shell extensions. There might be even ones that hook themselves into file operations (copy/move/delete), but I'm not sure. What I'm trying to say is that looking for faulty shell extensions is a good idea nonetheless.

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Usher
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Re: Total Commander crash while I delete the fils

Post by *Usher »

Dalai wrote:
2019-09-11, 17:26 UTC
There are several different kinds of shell extensions. There might be even ones that hook themselves into file operations (copy/move/delete), but I'm not sure.
It's highly possible that it's an extension of some antivirus, internet security or other protection/backup software.
Regards from Poland
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Re: Total Commander crash while I delete the fils

Post by *max6 »

If I only press DELETE, TC drops.
If I select DELETE from the context menu, it is OK.
If I press SHIFT-DELETE, it's OK
I have exactly the same problem with TC v9.51 64bit.

But: When I delete with TC v8.51a 32bit the TC does not crash, i.e. the deleted file goes into the recycle bin.

Tks a lot for your kind support !
Laptop: Windows 10 x64, TC 9.51 64 bit.
Mobile: Galaxy S7 with Android 8.0.0, TC 3.0

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Re: Total Commander crash while I delete the fils

Post by *max6 »

Sorry, just saw, that my signature was not uptodate:
Laptop: Windows 10 x64, TC 9.51 64 bit.
(Mobile: Galaxy S7 with Android 8.0.0, TC 3.0)

... but still the same problem, of course :(
Laptop: Windows 10 x64, TC 9.51 64 bit.
Mobile: Galaxy S7 with Android 8.0.0, TC 3.0

max6
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Re: Total Commander crash while I delete the fils

Post by *max6 »

By the way I did also the "faulty shell extension" check proposed in another thread:

To correct it, please try the following:
1. Get the free tool ShellExView:
http://www.nirsoft.net/utils/shexview.html
2. Start it. If using Total Commander 32-bit, you need to get the 32-bit version, otherwise the 64-bit version of ShellExView.
3. Sort the shell extensions by type
4. Disable all context menu shell extensions one by one (you can hide/keep those belonging to Windows, they are usually OK).
5. Continue until Total Commander stops crashing
6. Now you can re-enable the extensions which don't cause any problems

I disabled ALL context menu shell extensions (even those belonging to Windows) but TC 9.51 64bit still crashes :(
Laptop: Windows 10 x64, TC 9.51 64 bit.
Mobile: Galaxy S7 with Android 8.0.0, TC 3.0

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Re: Total Commander crash while I delete the fils

Post by *ghisler(Author) »

I need some kind of stack trace. Could you use the tool Procdump to create
one for me, please:
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

1. Create new directory c:\dumps
2. Create a lnk file of procdump.exe or procdump64.exe (for 64-bit Windows)
with Ctrl+Shift+F5, e.g. procdump.lnk
3. Open the properties the lnk file with Alt+Enter
4. Change the command from c:\path\procdump.exe to
c:\path\procdump.exe -ma -i c:\dumps
5. Important: Click on "Advanced" and check option "As administrator"
6. Run procdump with this link file
7. Wait until the crash occurs.
8. Send me the dump from c:\dumps.
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