BUG:Right mouse button will cause the software to automatically exit

[lovelymangold]

BUG:
Right mouse button will cause the software to automatically exit.

Can you fix it?

[Gral]

Search forum for "faulty shell extension"
https://www.ghisler.ch/board/search.php?keywords=faulty+shell+extension
for threads similar to:
https://www.ghisler.ch/board/viewtopic.php?f=27&t=50218

[Horst.Epp]

BUG:
Right mouse button will cause the software to automatically exit.

Can you fix it?

There is no such general bug to fix.
The right mouse button is used many times a day for context menu.
So please describe on which item do you use the right mouse button ?
Also your post does not show any info about version of OS, TC and bitness.

[HolgerK]

https://www.ghisler.ch/wiki/index.php?title=Right_click_menu_(context_menu)_crash

?
Holger

[lovelymangold]

When the path of the folder is too long (maybe: or contain some special character) , the program will automatically exit when you press and hold the right button for a few seconds to make it pop up.

os: win10 ent
total commander: total commander 921a x64 version (i think the old version is ok, but the new version has this but)

[HolgerK]

No problem here with w10 pro and TC9.21a(x64) and path length >400 characters.
I suggest to follow the advice and disable context menu shell extension

• Get the free tool ShellExView and start it with administrative rights.

• Disable all shell extensions of type "Context Menu" one by one. You can hide/keep those belonging to Windows, they are usually OK.

• Continue until Total Commander stops crashing.

If this won't help (I doubt) and/or you need some of the disabled context menu entries you can use the tool again to re-enable what you need.
There is nothing what TC can do if a badly written shell extension decides to crash the process.
BTW: Does it work in Explorer?

Regards
Holger

[lovelymangold]

May be you can use the try catch code, if the menu have some problem, the application could give us some msg, please don't crash.

[HolgerK]

advice:
the user can provide more information how this bug can be reproduced by the program author.
- OS version(bitness) ->(W10 ent x64)
- TC version(bitness) ->(TC9.21a x64)
- what is the TC version which works okay?
- does it work with 32 bit TC?
- does it work in explorer.exe?
- context menu for a single file or multiple files?
- difference if the context menu is opened with mouse or with keyboard?
- sample path including file type.
- does it work if the context menu is opened at a copy of the file placed into a path with less than 255 characters?
- does disabling context menu shell extensions help to prevent the bug?
- if yes: what is the name of the shell extension causing the bug?
- does "Control Panel\System and Security\Security and Maintenance\Reliability Monitor" shows an entry for the tc-crash?
- technical details of this entry?