bharleman wrote:1. The user doesn't have a webdav plugin installed
So it's already mapped in Explorer. But then TC is not really responsible for any errors because it's the system that handles the connection by itself. Does it work in Explorer when TC fails?
(By the way I dont understand exactly the role of the WebDAV plugin, because without installing this plugin, I'm able to access the WebDAV folder mapping (open folders and documents without any issue)?
Simple: Older versions of Windows aren't able to connect to WebDAV servers so the plugin was created.
And after installation of WEBDAV plugin, what's the difference?
TC, or specifically the plugin, handles all connections, not the system. That is, if you indeed use the plugin by going to Network Neighborhood > WebDAV, and create and use the connection there.
You still need to make use of the same mapping, don't you?)
If you mean by "same mapping" that you'd use the existing connection created in Explorer: No. It's a separate thing (see above).
2.There is no error message, he only hears a sound that he has no access to the folder
OK, good to know (because just as important as an error message).
3. Do you mean using the WebDAV mapping using Windows Explorer?
No, I mean browsers like Firefox, Chrome or something, not IE or Explorer (which is the same in this regard).
[...] but could it be that installing the latest Webdav plugin will improve the situation?
Possibly. You don't know until you've tried it
![Wink ;)](./images/smilies/icon_wink.gif)
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Regards
Dalai