Deleting to Recycle Bin: TC has stopped working (9.2.2.1)

English support forum

Moderators: Stefan2, white, sheep, Hacker

Post Reply
User avatar
tridy
Junior Member
Junior Member
Posts: 86
Joined: 2003-11-27, 07:51 UTC
Location: Stockholm, Sweden

Deleting to Recycle Bin: TC has stopped working (9.2.2.1)

Post by *tridy » 2019-04-23, 09:32 UTC

Hi.

It seems that on my machine I cannot delete any file that was build/published with dotnet core. It is regardless if I run it normally or as Administrator.

Image: https://i.postimg.cc/Gh9T3RFy/2019-04-23-09-34-22.png

Application Windows log entry:

Code: Select all

Faulting application name: TOTALCMD64.EXE, version: 9.2.2.1, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xffffffffffffdeb8
Faulting process id: 0x4120
Faulting application start time: 0x01d4f9a8e759091c
Faulting application path: C:\Users\XXXXX\AppData\Roaming\Total Commander\TOTALCMD64.EXE
Faulting module path: unknown
Report Id: dda8c187-311b-435c-a22d-d8f1154a8037
Faulting package full name: 
Faulting package-relative application ID:
I can copy and change the extension of the file (to TXT, for example) but trying to delete the TXT file will cause the crash. Even if I base64 encode and decode it to a different (temp) folder, and try to delete the decoded file, it will crash. Moving of the file works okay, it is deletion that crashes it.

It must be specific to my machine. However I do not know how to fix it.

I also tried to enable "Log file" from the configuration but that does not give any debug info in the log.

here is the base64 encoded file that will produce the TXT file, deleting which causes TC crash on my machine:
https://pastebin.com/7HfXmmRb


EDIT: Sorry, I did further testing and it seems to be for any file that I am trying to Delete that TC is crashing. Shift+Del (Permanently Delete) works as expected though.
Last edited by tridy on 2019-04-23, 11:09 UTC, edited 1 time in total.
[tridy]
License #: 79539

User avatar
tridy
Junior Member
Junior Member
Posts: 86
Joined: 2003-11-27, 07:51 UTC
Location: Stockholm, Sweden

Re: Total Commander has stopped working (TC 9.2.2.1)

Post by *tridy » 2019-04-23, 10:54 UTC

it is probably related to this topic:
https://www.ghisler.ch/board/viewtopic.php?t=52057

adding this does not help:

Code: Select all

[Configuration]
VistaDelete=0
I will dig further and come back if I find a solution.
[tridy]
License #: 79539

User avatar
ghisler(Author)
Site Admin
Site Admin
Posts: 37332
Joined: 2003-02-04, 09:46 UTC
Location: Switzerland
Contact:

Re: Deleting to Recycle Bin: TC has stopped working (9.2.2.1)

Post by *ghisler(Author) » 2019-04-23, 13:57 UTC

It's probably caused by a bad Explorer extension. Could you use the tool Procdump to create a stack dump for me, please:
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

1. Create new directory c:\dumps
2. Create a lnk file of procdump.exe or procdump64.exe (for 64-bit Windows)
with Ctrl+Shift+F5, e.g. procdump.lnk
3. Open the properties the lnk file with Alt+Enter
4. Change the command from c:\path\procdump.exe to
c:\path\procdump.exe -ma -i c:\dumps
5. Important: Click on "Advanced" and check option "As administrator"
6. Run procdump with this link file
7. Wait until the crash occurs.
8. Send me the dump from c:\dumps.
Author of Total Commander
http://www.ghisler.com

User avatar
tridy
Junior Member
Junior Member
Posts: 86
Joined: 2003-11-27, 07:51 UTC
Location: Stockholm, Sweden

Re: Deleting to Recycle Bin: TC has stopped working (9.2.2.1)

Post by *tridy » 2019-04-24, 08:12 UTC

ghisler(Author) wrote:
2019-04-23, 13:57 UTC
8. Send me the dump from c:\dumps.
done
sent to support email
[tridy]
License #: 79539

User avatar
tridy
Junior Member
Junior Member
Posts: 86
Joined: 2003-11-27, 07:51 UTC
Location: Stockholm, Sweden

Re: Deleting to Recycle Bin: TC has stopped working (9.2.2.1)

Post by *tridy » 2019-04-24, 11:15 UTC

It looks like this is an issue connected to the antivirus/antimalware application that us installed on my notebook and us interventing the pricess of moving the files to the recycle bin. It is a corporate notebook and I cannot do much about it. I will try to install TC on my colleague's machine with similar environment and see if it produces the same error. I will get back here after that.
[tridy]
License #: 79539

User avatar
ghisler(Author)
Site Admin
Site Admin
Posts: 37332
Joined: 2003-02-04, 09:46 UTC
Location: Switzerland
Contact:

Re: Deleting to Recycle Bin: TC has stopped working (9.2.2.1)

Post by *ghisler(Author) » 2019-04-25, 09:35 UTC

Yes, it seems to be caused by Antimalware made by Verdasys.

To avoid the error, you can also
1. Bypass recycle bin with Shift+Delete or Shift+F8
or
2. Delete via right click context menu

They both use different methods to delete.
Author of Total Commander
http://www.ghisler.com

User avatar
tridy
Junior Member
Junior Member
Posts: 86
Joined: 2003-11-27, 07:51 UTC
Location: Stockholm, Sweden

Re: Deleting to Recycle Bin: TC has stopped working (9.2.2.1)

Post by *tridy » 2019-04-25, 15:37 UTC

It is the same behavior on another machine, so to confirm - it is caused by Antimalware made by Verdasys.

I deselected the Configuration > Operation > Copy/Delete F8/Del... option to ignore the Recyle Bin, so it will do for now.

Thanks!
[tridy]
License #: 79539

Post Reply