[TC 11.00rc1] Crash when using Help > Index > Keyword

[petermad]

2brahman

Could you try with this repacked version of the current totalcmd.chm file: https://tcmd.madsenworld.dk/totalcmdchm.zip

[brahman]

2white
You think so?

I tested at least 10 other helpfiles for the crash which I described, and none had it.

So I think that could mean that something can be changed in the help file and the crash would not occur any more.

[brahman]

2brahman

Could you try with this repacked version of the current totalcmd.chm file: https://tcmd.madsenworld.dk/totalcmdchm.zip

Thanks for your suggestion, petermad.

Unfortunately still crashing.

[petermad]

2brahman

You said that you had tried with other .chm files without problems - have you tried with totalcmd.chm files from previous beta versions of TC 11.00?

I tried replacing some files in totalcmd.chm - could you please try with this new one: https://tcmd.madsenworld.dk/totalcmdchm2.zip

[brahman]

Thanks for your efforts.

I tried it with TCv10 - same result.

Your new version also same result.

[white]

You think so?

Well, you confirmed yourself that the crash doesn't occur with 32-bit and this is also mentioned in the python issue I mentioned. Furthermore, that issue also proves that it doesn't only happen with TC help files. Did you read the issue at the link I posted?

Can you try this to see if it helps:
* Restart your computer or log out and log in again.
* Go to the folder %APPDATA%\Microsoft\HTML Help
* Delete TOTALCMD.chw and hh.dat (warning: deleting "hh.dat" resets all CHM windows to their default settings)
* Open the Help in 32-bit TC by pressing F1, use the Index and Search and browse to a number of pages
* Restart your computer or log out and log in again.
* Try 64-bit TC again.

[ghisler(Author)]

2brahman
What regional/language settings does your system use? On Windows 11, run control.exe and click on the "Region" option. Then go to the second tab to check what is set for non-unicode programs.
Please also click on the button in that section to check whether the option "Beta: Unicode UTF-8" is checked.

[brahman]

2ghisler
I tried to check the "Beta: Unicode UTF-8" setting and made a restart, but it didn't do anything.
I set all regional settings to English (US) and that didn't make any changes either.

However I have to thank you, because you inspired me to finally solve a problem with Umlaute that weren't shown correctly in some old windows app. I found out that the old apps get confused if you have different regional and language settings and they are not coherently one region. I have had that problem for a year and finally got it solved.

2white
I'll check your suggestions later today.

[DRP535]

Working fine here on both x64 and x86 in W7 and XP respectively using DarkHelp

[ghisler(Author)]

I tried replicating the problem on multiple computers and virtual machines with Windows 10 and 11, but it never happened.
Does it matter what you are searching for in the index?

[brahman]

I usually tried with the word "sort" because I was trying to find out if I can mix folders and files sort just by date (not just folders first, then files, or vice versa but mix them sorted by date). But I also tried a couple of other words, and every time there was a crash after the 2nd or 3rd letter.

I am using Win11 Pro 21H2.

Here is the crash report:
Faulting application name: TOTALCMD64.EXE, version: 11.0.0.0, time stamp: 0x00000000
Faulting module name: hhctrl.ocx, version: 10.0.22000.653, time stamp: 0x489a0c29
Exception code: 0xc0000005
Fault offset: 0x0000000000040b81
Faulting process id: 0x14d8
Faulting application start time: 0x01d9b915273bb8d3
Faulting application path: C:\Apps\tc7\TOTALCMD64.EXE
Faulting module path: C:\WINDOWS\system32\hhctrl.ocx

Faulting package full name:
Faulting package-relative application ID:

[JOUBE]

Maybe upload C:\WINDOWS\system32\hhctrl.ocx to virustotal. Not for checking viruses or something, but checking, if your file is unic (and that means damaged). Or - maybe better: put a checksum sha256 of your C:\WINDOWS\system32\hhctrl.ocx here. But I than can not help, because I have only Win11 Pro 22H2 here (and myself using Win10 Pro 22H2 because of taskbar...).

Only interested: Why 21H2?

Joube

[brahman]

Thanks for everyone's help.

SHa256 c:\windows\hh.exe
ae52df2a8d4cbeae82e2311edcfe035de28df126e962b10009c4ae133818a846 *hh.exe
c:\windows\system32\hhctrl.ocx
6777e6ff15ade245581f8100d49d98d19aaf9263aa7661bc0907c48729da9bd0 *hhctrl.ocx

No abnormalities in virustotal - File distributed by Microsoft

Anyway - it works for all CHM files except TOTALCMD.CHM - so I wouldn't have expected any abnormalities. I even tried renaming TOTALCMD.CHM but still no cigar.

21H2 because Windows Update never offered to upgrade to 22H2.

[white]

Faulting module name: hhctrl.ocx, version: 10.0.22000.653, time stamp: 0x489a0c29
Exception code: 0xc0000005
Fault offset: 0x0000000000040b81
Faulting module path: C:\WINDOWS\system32\hhctrl.ocx

So exactly the same as I reported.

[AntonyD]

2brahman
Try direct run:
"C:\Windows\SysWOW64\hh.exe" C:\TotalCmd\TOTALCMD.CHM