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TC crashes at startup [FIXED?]
Posted: 2019-03-12, 12:47 UTC
by Magister
After a windows update (win10 x64), now when I launch TC it crashes after a few seconds. I had 9.1 I upgraded to 9.2RC2 but still problem.
I have an event in windows log, not sure how to deal with crash report from windows, if you need other info please tell me, I have a 20kb Report.wer file
0
APPCRASH
Not available
0
TOTALCMD64.EXE
9.2.1.0
00000000
SHELL32.dll
10.0.17763.292
49c5e4dc
c0000005
0000000000093c07
Re: TC crashes at startup
Posted: 2019-03-12, 13:24 UTC
by Magister
Don't know what happened, I uninstalled KB2565063 which was installed and rebooted, it now works.
My Sublime also crashed whevener I was trying to save something, so problem was not TC.
Re: TC crashes at startup [FIXED?]
Posted: 2019-03-12, 14:12 UTC
by Dalai
Since KB2565063 is an update for Visual C++ runtimes, the issue is probably related to a shell extension. Try
ShellExView (search for it on the forum to find step by step instructions by Ghisler).
Regards
Dalai
Re: TC crashes at startup [FIXED?]
Posted: 2019-03-12, 15:06 UTC
by ghisler(Author)
You could also create a crash dump with procdump, this would allow me to see in the stack trace which module is crashing:
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
1. Create new directory c:\dumps
2. Create a lnk file of procdump.exe or procdump64.exe (for 64-bit Windows)
with Ctrl+Shift+F5, e.g. procdump.lnk
3. Open the properties the lnk file with Alt+Enter
4. Change the command from c:\path\procdump.exe to
c:\path\procdump.exe -ma -i c:\dumps
5. Important: Click on "Advanced" and check option "As administrator"
6. Run procdump with this link file
7. Wait until the crash occurs.
8. Send me the dump from c:\dumps.