Page 1 of 1

(solved) Error: Open PDF with Acrobat Reader

Posted: 2020-05-15, 16:05 UTC
by chemli
Hi,
When i want to open a PDF file by clicking on it on with the "Open with" menu. I got an Windows error :
"L'instruction à 0x000000007716E6D4 emploie l'adresse mémoire 0x00000000000000000. L'état de la mémoire ne peut être read".
I install again Acrobat Reader, but same error.
Thank's a lot for your answer.






Edit by moderator to point out the solution in this case (taken from the posts below):
vdijken wrote: 2020-05-21, 18:51 UTC I had same problem (Windows 10 Pro x64, TC as admin and Adobe Reader DC as standard user) and solved it by this:
Open Adobe Reader. Navigate to Edit menu / Preferences / Security Enhances. Disable the Protected mode.
chemli wrote: 2020-05-22, 10:03 UTC The solution give by vdijken is working.
Every thing is ok now.
Thank's a lot.
 

Re: Open with acrobat reader

Posted: 2020-05-15, 16:17 UTC
by Horst.Epp
Windows version ?
TC version ?
Can you open PDF files using the Windows Explorer ?

Re: Open with acrobat reader

Posted: 2020-05-15, 18:14 UTC
by petermad
Are you perhaps running TC with admin rights?

Re: Open with acrobat reader

Posted: 2020-05-16, 20:36 UTC
by browny
No issues with opening pdf using TC 64-bit with admin rights.
Probably DISM and SFC should used to repair Windows.

Re: Open with acrobat reader

Posted: 2020-05-21, 16:09 UTC
by chemli
Sorry for the delay, I was out...
I am on Windows 10, TC 9.51 64bit, and I use TC with admin rights.
With all other program every think is working well (windows explorer, ...).
I use TC from more than 20 years and it's the first time it happen, even when the last version 9.50a it was ok...

Re: Open with acrobat reader

Posted: 2020-05-21, 17:21 UTC
by petermad
2chemli
and I use TC with admin rights
Could you try without - there has been reports that it can be a problem when using Acrobat reader: https://www.ghisler.ch/board/viewtopic.php?f=16&t=47895&p=328680&hilit=adobe+admin#p328680

Re: Open with acrobat reader

Posted: 2020-05-21, 18:51 UTC
by vdijken
I had same problem (Windows 10 Pro x64, TC as admin and Adobe Reader DC as standard user) and solved it by this:
Open Adobe Reader. Navigate to Edit menu / Preferences / Security Enhances. Disable the Protected mode.

Re: Open with acrobat reader

Posted: 2020-05-22, 10:03 UTC
by chemli
The solution give by vdijken is working.
Every thing is ok now.
Thank's a lot.