TC crashes during reading thumbnails

[Dennis_Stevens]

The following setup leads to a reproduceable TC-Crash:

* folder with images (must be > 30 files so that the panel has to be scrolled to view all thumbnails)
* Synology Cloud Station Drive running and (!!!) syncing this specific image-folder

Enter the folder, set thumbnailview to on and then scroll down (or wait until the thumbnail of the actual synced image is reached) --> TC crashes without any message.

TC 9.22RC2 64bit only
WIN10 V1803 Build 17134.590
Cloud Station Drive 4.2.8 - 4421

[ghisler(Author)]

Thanks for your report.
I need some kind of stack trace. Could you use the tool Procdump to create
one for me, please:
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

1. Create new directory c:\dumps
2. Create a lnk file of procdump.exe or procdump64.exe (for 64-bit Windows)
with Ctrl+Shift+F5, e.g. procdump.lnk
3. Open the properties of the lnk file with Alt+Enter
4. Change the command from c:\path\procdump.exe to
c:\path\procdump.exe -ma -i c:\dumps
5. Important: Click on "Advanced" and check option "As administrator"
6. Run procdump with this link file
7. Wait until the crash occurs.
8. Send me the dump from c:\dumps.

[Dennis_Stevens]

I need some kind of stack trace. Could you use the tool Procdump to create
one for me, please:

Here are the the dump files. TC has crashed as expected
https://www.dropbox.com/sh/pwfqbjqwgg7ygx4/AAC2j2oKO-WeGrX8bdWkTYdda?dl=0

Is it usual that 2 dump files are created?

[ghisler(Author)]

Thanks for the crash dumps! According to them, the plugin PhotoViewer is crashing when TC tries to get the thumbnail via ListGetPreviewBitmapW:

Code: Select all

STACK_TEXT:  
00000000`0799b1c0 00000000`0a59d266 : 00000000`0a591378 00000000`0a5a11bf 00000000`0856d760 00000000`00000000 : KERNELBASE!RaiseException+0x68
00000000`0799b2a0 00000000`0a59d2e8 : 00000000`0a64df78 00000000`0a59b7e1 00000000`107f6fd8 00000000`0ab10020 : PhotoViewer+0xd266
00000000`0799b3b0 00000000`0a67c185 : 00000000`08567970 00000000`00000000 00000000`08654c70 00000000`00000000 : PhotoViewer+0xd2e8
00000000`0799b3f0 00000000`0ab968a5 : 00000000`08567970 00000000`08654b01 00000000`08654c70 00007ffd`4a1e0000 : PhotoViewer+0xec185
00000000`0799b450 00000000`0ac81d27 : 00000000`107f6fd8 00000080`00000080 00000000`0adb8210 00000000`00000954 : PhotoViewer+0x6068a5
00000000`0799b570 00000000`00972af7 : 00000000`0799e7c0 00000000`00000080 00000000`00000080 00000000`10833b40 : PhotoViewer!ListGetPreviewBitmapW+0x1a7
00000000`0799b5f0 00000000`0799e7c0 : 00000000`00000080 00000000`00000080 00000000`10833b40 00000000`00002000 : TOTALCMD64+0x572af7

Please try to update PhotoViewer. The one you have is version 0.9.4.5, and the latest is 0.10.1.0. If it doesn't help, try to find out which image crashes PhotoViewer. Then either send the image to myself, or report the bug directly to the author of PhotoViewer.

The file crashing is located here:
D:\Cloudstation\Eigene Dateien\System\Anwendungsdaten\GHISLER\PLUGINS\wlx\PhotoViewer\PhotoViewer.wlx64