Can't copy from Phone

[IceFire]

Dear All!
I hope you wil be navigate to right direction.
I am using Total Commander 11.50, and I’m experiencing an issue when connecting my Redmi Note 13 via USB. When I try to copy a folder (e.g., DCIM) or a specific file from the phone’s internal storage, nothing happens. Whether I press F5 (Copy) or F6 (Move), the operation simply doesn’t execute — nothing happens at all.
Windows 11 x64 bit.

I’ve already tried reinstalling Total Commander and resetting the settings, but the problem persists. Could you please help me resolve this issue?
I am simply close to give up and switch to another File Manager. Its very weird issue.

[petermad]

Have you granted access to all files when you connect your phone? - the phone will either come up with a dialog asking for permission or you might have to change the default behaviour on the phone. Some phones only grant access to media files by default.

Can you copy the folders/files if you use Windows Explorer?

[ghisler(Author)]

Total copies files via copy+paste from virtual folders like your phone. So when it works in Explorer it should also work in Total Commander. It may fail when launching Total Commander with higher user rights (As Administrator), or when an Explorer context menu extension crashes.

[IceFire]

Have you granted access to all files when you connect your phone? - the phone will either come up with a dialog asking for permission or you might have to change the default behaviour on the phone. Some phones only grant access to media files by default.

Can you copy the folders/files if you use Windows Explorer?

Yes, I selected right mode of transfer. (Not USB charging or PTP/Media)
I have official license and I need to say that at work computer same version of TC and same phone works absolutely fine.
Via Windows Explorer everything works fine everywhere.

Total copies files via copy+paste from virtual folders like your phone. So when it works in Explorer it should also work in Total Commander. It may fail when launching Total Commander with higher user rights (As Administrator), or when an Explorer context menu extension crashes.

I tried to run as Admin and NonAdmin. Same result.
Windows Explorer not crashing and everything works fine.

[petermad]

2IceFire

Have you tried starting TC with a fresh ini file?

[IceFire]

2IceFire

Have you tried starting TC with a fresh ini file?

Yes, I was deleting all tracks in AppDats , ProgramData and all possible folders.

[petermad]

Yes, I was deleting all tracks in AppDats , ProgramData and all possible folders.

That doesn't guarantee that you are using a fresh wincmd.ini file.

You can see the location of your current ini file via the menu -> "Help" (at the far right) -> "About Total Commander" - or by entering cd %COMMANDER_INI_PATH% in TC's Command line

You don't need to delete your current wincmd.ini, you can just start TC with the parameter /i="%TEMP%\test.ini".

[IceFire]

Yes, I was deleting all tracks in AppDats , ProgramData and all possible folders.

That doesn't guarantee that you are using a fresh wincmd.ini file.

You can see the location of your current ini file via the menu -> "Help" (at the far right) -> "About Total Commander" - or by entering cd %COMMANDER_INI_PATH% in TC's Command line

You don't need to delete your current wincmd.ini, you can just start TC with the parameter /i="%TEMP%\test.ini".

Done/deleted but still same result.

[petermad]

2IceFire
Do you have another account on that computer, you could test with, or try the Guest account?

[ghisler(Author)]

2IceFire
Can you open the context menu for a file on the phone via long right click or Shift+F10? If yes, can you use "Copy" from that menu, and then paste the file somewhere?

If not, try using shellexview to find problem Explorer extensions:
1. Get the free tool ShellExView:
http://www.nirsoft.net/utils/shexview.html
2. Start it. If using Total Commander 32-bit on 64-bit Windows, you need to
choose menu Options - Show 32-bit shell extensions.
3. Sort the shell extensions by type
4. Disable all context menu shell extensions one by one (you can hide/keep
those belonging to Windows, they are usually OK).
5. Continue until Total Commander manages to copy a file from your phone
6. Now you can re-enable the extensions which don't cause any problems